Please read this section before placing order with us.

 

By placing order on this site you acknowledge your understanding of our policies and your full agreement to comply with them.

 

Shopping on this site:
This site automatically calculates shipping cost only for customers located in the continental USA.

If your "ship to" address is outside of United States you must contact us for shipping cost to your address - please send your inquiry to: export@supercellaudio.com We reserve the right to refuse orders which do not comply with this procedure.

 

Privacy policy:
We do not maintain any kind of database (electronic or other) of past, present and potential customers.
We do not share or sell customer information.
We do not use any form of direct marketing.
We keep emails for as long as we deem necessary for possible follow up on inquiry or order;

once we consider subject matter closed we delete emails from our email program.

 

Returns policy and procedure:

If you have encountered technical problem you can ask for return authorization or you can choose to write to us describing nature of the problem; depending on your particular circumstance we may be able to help you solve it but if it turns out not possible we will ask you to return product to us.

We do not ship free replacements based on customer's description of a problem. We have right to demand return of faulty part so that we can investigate problem ourselves and determine further course of action. No exceptions.

We accept returns of within up to 30 days from invoice date. All returns require prior return authorization, we will refuse any shipments sent to us without authorization, we will also refuse any shipments shipped collect. While contacting us for return please provide proof of purchase: your invoice number is best but if you do not have it please state your full name and address. We need this information to locate record of your original purchase.

For return authorization please email: returns@supercellaudio.com and indicate reason for return.

Refunds are issued for your original purchase price as shown on the invoice.

We reserve the right to reduce refund amount if returned product is damaged, abused or misused by customer.